FAQ's - Most Frequently Asked Questions

Coronavirus: We're still shipping items, but there may be service impacts

Our priority at Flip Flop Labs is to protect our people, customers and community so we can continue to deliver great products during, and after, the current Coronavirus pandemic.

We’re doing everything possible to keep processing orders for Australia & World-wide.


Do you provide a tracking number when you ship products?
Yes. In most cases you will receive a tracking number when the order has been shipped you will be notified of the status via your registered email.

If my item arrives damaged, how do I return/exchange the product?
Please go to the returns section on our site to submit your claim.

In the case of a damaged product or a incorrect product, we will refund you immediately, or send a replacement product - no questions asked.

How long will my order take to be delivered?
Please see the Shipping & Delivery guidelines.

My order hasn't arrived.
Check your order tracking number in the order confirmation email you received. If it doesn't work, send us an email, tell us what you ordered and the order number, and we'll help you out.

Track my Order here

Can I return underwear or intimates?
As a general rule we don't accept returns for items like bikini's, panties or any other intimates for health reasons. You can however get in contact with our customer care specialists if you are unsure - contact customer care.